Privacy Policy

Introduction

This policy explains how Milu ("we", "us", "our") collects, uses, and protects the personal information you share with us when you visit our website, place an order, or subscribe to our newsletter.

Information we collect

We collect information you provide directly to us, including:

• Contact details such as name, email address, shipping address, and phone number.
• Order and payment information required to process and fulfil your order.
• Communications you send to us, such as customer service enquiries.
• Limited technical information such as browser type, device, and pages visited, collected automatically to help us improve the site.

How we use your information

• To process, fulfil, and deliver your orders.
• To respond to enquiries and provide customer support.
• To send newsletters and updates, only if you have opted in.
• To improve our website, products, and services.
• To comply with legal obligations.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example, payment processors, shipping carriers, and email platforms — and only to the extent necessary to perform their service.

Cookies

We use a small number of cookies to keep the site working properly and to understand how it is used. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your rights

You have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise these rights, please contact us at the address below.

Contact

For any questions regarding this policy or your personal information, please write to miki@milu-studios.com.